Asda Online Shopping and Delivery: Step-by-Step for First-Time Users
Online grocery shopping has become second nature for millions of UK households, and Asda Online Grocery is one of the most popular options thanks to its wide range, competitive prices, and reliable delivery service. Whether you’re switching from another supermarket or placing your first online order ever, Asda’s platform is designed to be straightforward and affordable.
This guide walks you through every stage — from creating an account to getting your groceries delivered to your door — with a few insider tips along the way.
Why Shop Online with Asda?
Asda’s online service gives you access to the same value, offers, and Rollback deals you’d find in store, plus exclusive online-only promotions. The benefits include:
- Full access to Just Essentials, Rollback, and Asda Rewards savings.
- Delivery slots available seven days a week, often starting at £1.50.
- Click & Collect at more than 600 stores nationwide.
- Order editing up to the night before delivery.
- Same-day slots in selected locations.
You’ll also earn and redeem Asda Rewards through your linked account, so every online shop adds cash to your Cashpot.
Step 1: Create an Asda Account
Go to groceries.asda.com and click “Register.” Enter your name, email address, and UK postcode to check if delivery is available in your area. You’ll also be asked to set a secure password.
If you already use the Asda Rewards app, sign in with the same email so your Cashpot and loyalty rewards sync automatically.
Step 2: Choose Your Delivery or Collection Option
After signing in, you’ll be prompted to select between Home Delivery or Click & Collect.
Home Delivery
Asda delivers to most UK postcodes seven days a week. Delivery fees range from £1.50 to £6.00, depending on the time slot and demand. Early morning and late-evening slots are often cheaper.
You can book a slot up to three weeks in advance, and it’s best to do this before filling your basket so it’s reserved while you shop.
Click & Collect
If you’d rather pick up your order, Asda’s Click & Collect service lets you shop online and collect your groceries from a local store or car park collection point. It’s free for orders over £25 and ready in as little as four hours in many areas.
Step 3: Start Shopping
Once your slot is reserved, browse through categories such as Fresh Food, Bakery, Frozen, Drinks, and Household. You can also use the search bar to find specific items.
Every product page shows:
- Price per unit or weight.
- Stock availability.
- Clubcard or Rewards eligibility.
- Substitution preferences (you can tick or untick this per item).
Keep an eye out for red Rollback tags, yellow Multibuy deals, and blue Asda Rewards icons — these mark the biggest savings.
Step 4: Add Items to Your Basket
Adding items is simple: click the “+” button next to the product you want. Quantities can be adjusted later.
As you shop, the website automatically groups items by department and gives you running totals for cost and Cashpot rewards.
If you forget something, you can log back in and edit your basket until 10 p.m. the night before delivery or collection.
Step 5: Review and Checkout
When you’re done shopping, click “Checkout.” Here you’ll confirm:
- Delivery or collection time.
- Payment method (debit/credit card, e-gift card, or Cashpot voucher).
- Substitution preferences.
Before paying, check the “Offers You Might Like” section — it suggests related discounts based on your basket.
Step 6: Payment and Confirmation
Enter your card details or choose “Pay with Asda Rewards Cashpot.” The system authorises a small hold slightly above your total to cover substitutions.
You’ll receive a confirmation email summarising your order, slot time, and delivery address.
Step 7: Delivery Day
On the day of delivery, Asda sends a text or email reminder with a two-hour delivery window. The driver calls or messages shortly before arrival.
Groceries arrive in reusable green crates instead of plastic bags. You can unpack directly into your kitchen, and the driver will take the crates back for cleaning.
If an item is out of stock, Asda substitutes it with a close match. You can refuse substitutions on the spot for an instant refund to your payment card.
Using the Asda Rewards App with Online Orders
When you shop online while signed in to your Asda account, all qualifying purchases automatically add to your Rewards Cashpot.
You’ll see earned cash appear within 24 hours after your order is delivered. To redeem, convert your Cashpot into a digital voucher through the app and apply it at checkout on your next order.
Subscription Option: Delivery Pass
If you shop online regularly, Asda’s Delivery Pass can save you money on fees. You can choose:
- Monthly Pass: Around £6 per month.
- Annual Pass: £65 per year (Best Value).
Both options include:
- Unlimited deliveries (min. £40 spend).
- Priority booking during busy periods.
- Access to exclusive Delivery Pass offers.
Frequent users often save £60–£80 per year compared to paying per slot.
How Asda Online Prices Compare
| Retailer | Minimum Spend | Delivery Fee | Price Consistency |
|---|---|---|---|
| Asda | £40 | £1.50–£6 | Matches in-store prices |
| Tesco | £50 | £3–£7.50 | Clubcard Prices apply |
| Sainsbury’s | £40 | £2–£7 | Nectar Prices apply |
| Morrisons | £25 | £1.50–£6 | Similar to in-store |
Asda remains one of the lowest-cost options, especially when combined with Rewards earnings and Rollback offers.
Common Issues and Fixes
Missing items or damaged goods: Report through “Your Orders” within your account; refunds are usually processed within 48 hours.
Late deliveries: Asda may issue an e-voucher if your order arrives outside the confirmed slot.
Website or app errors: Clear your browser cache or update the Asda app — the platform is updated frequently.
Accessibility and Support
Asda’s online platform includes accessibility features such as adjustable text sizes, screen-reader compatibility, and voice search via the mobile app.
Customer service is available 7 a.m.–11 p.m., seven days a week, through live chat or phone.
Final Thoughts
Asda’s online grocery service combines convenience, affordability, and the same everyday value shoppers know from its stores. With clear navigation, flexible delivery slots, and integration with the Asda Rewards app, it’s one of the easiest ways to shop smarter without leaving home.
For first-time users, the process takes minutes to learn — and once you’ve tried it, it’s hard to go back to pushing a trolley down the aisle.
